Returns & Exchanges

Your business is very important to us. If you are not satisfied with your order for any reason, please contact our customer care department at 1-800-535-2773 between 9am and 5pm. Eastern Time, Monday through Friday.

Please call us to obtain your RMA# (Return Merchandise Authorization) 1-800-535-2773

CLICK HERE to download the necessary return form.

  • All returns MUST receive an RMA # from customer service prior to returning an item(s).
  • Replacements will not be shipped until exchanged merchandise is received.
  • RMA #'s are valid for a period of 30 days from date of issue.
  • NO REFUND or EXCHANGES will be granted without an RMA #.
  • We will not be responsible for any returns received without an RMA #.
  • You must use a major carrier and provide us with the tracking #.

Please Note:

Return all products in like new condition with original packaging if applicable.

Engraved, Imprinted and Customized product is not returnable or refundable, except as described in 100% Satisfaction Guarantee. Non-engraved and non-custom imprinted product in new and resalable condition may be returned for a full refund, less a restocking fee of up to 20% and all return shipping costs.

For more information on our 100% Satisfaction Guarantee, please click here.